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Shipping and Return policy

Shipping

  Price Delivery time Reduced prices * Tracking service
PostNL € 6,95 1 - 3 days FREE for orders over € 150 Yes
PostNL (EU) € 12,50 1-10 days FREE for orders over € 300 Yes
Pickup at store (Leiden) € 0,00 - - -

* Free shipping is excluded for products

 

IMPORTANT NOTICE

Please note that deliveries to countries outside the EU may be subject to additional fees (tax, customs, import duties) by local governing authorities. These fees are not included in our services. We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier.

DELIVERY DURING SALE/HOLIDAY PERIODS

During sale and holiday periods deliveries may experience a delay of two working days. We always try to ship out orders the same day!

PICKING AND PACKING YOUR ORDER

After completing the checkout process, and your order is succeeded, we will send you a confirmation by e-mail (please check your SPAM inbox as well). You can see the overview of your order and find your order number in this email. Please note that it's possible that we require a 1 or 2 day handling time in some cases.

 

TRACKING YOUR ORDER

After the orders are packed they will be handed over to your selected carrier. When the order is shipped, you will recieve a tracking number by e-mail where you're able to track your order. Please note that the standard shipping solution for orders outside Western Europe is subject to a less reliable tracking service.

If you have any further questions regarding our shipping services, please contact us at [email protected] or call us at +31 (0) 71 566 36 00.

 

 

Returns

If you are not satisfied with your purchase you can easily return or exchange the product(s) within 14 days after you've received it. For store pick-up's the return period of 14 days is effective from the moment you've received a confirmation that your order is ready for pick up. You can return or exchange your item(s) in our store in Leiden, or you can ship the item(s) back by simply follow these steps:

  1. Make sure the item(s) are in an unused original condition and they include all original packaging and price tags etc. 
  2. Place the item(s) in a shipping box. You can use the box that has been sent to you initially if it isn't damaged. 

  3. Fill out the return form which was sent alongside the initial delivery. You can also use this form if you want to change your order to for a different size, colour, or other product. 

  4. Close the shipping box and tape it securely.

  5. Label the box with the return shipping address (you can find it on the form). 

  6. Drop the box off at a trusted shipping carrier. Make sure you include a tracking service so the package can always be traced. 

  7. If you want to exchange your product, please contact our Customer Service as soon as possible at [email protected] so we can reserve your desired colour or size.

 

IMPORTANT NOTES

  • All returns must be sent via registered mail in an unused original condition and they include all original packaging and price tags etc. otherwise we can not accept the return.

  • Returns may take up to 5 working days to process once we have received it.

  • Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund the amount of the returned item(s). We will not refund any costs involved in the return shipment.

  • Note that upon returning or exchanging any products you make sure to notify your local customs office. They will then refund you the tax and customs fee or prevent you from having to pay them twice. Unfortunately, this isn't anything we can control from here.

  • Returns that arrive with us later than 14 days after you have received it, cannot be refunded.

  • In case of a return, we will refund your payment (excl. return shipping costs) within 14 days.

  • In case of an exchange, you will not be charged for the costs of the second shipment over €150 within The Netherlands. NB; we do not cover the second shipment for orders outside Western Europe.

For more info, please contact us at [email protected] or give us a call at +31 (0) 71 566 36 00.